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Ontario Arts Council

Frequently Asked Questions

How long does it take to process a FIPPA request?

You will receive a written response to confirm OAC has received your request.
Under FIPPA, OAC has 30 calendar days to process requests. There are circumstances as prescribed by FIPPA that allow for time extensions or pauses in specific circumstances. This includes, for example,  if your request will require a search through a large volume of records, or if consent to disclose the information is required by third parties.

You will be notified if any pauses or time extensions are made to the request you have placed, along with the corresponding reason.
 

Are published materials included under FIPPA?

Any information that is published, or currently available to the public, or soon to be (within 90 days), is exempt under FIPPA.
 

What happens if I send a FIPPA request, but forget to send $5.00?

To have any FIPPA request processed, it must be accompanied by a $5.00 application fee. If you send a request without the application fee payment, it will not be processed until the $5.00 is received by OAC. This means the 30-day response time will not start until your $5.00 is paid.
 

Are there fees for processing my FOI request?

In addition to the $5.00 application fee, FIPPA allows OAC to charge other fees for processing your request. OAC will notify you in advance with a cost estimate if your request requires additional fees. The OAC Fee Schedule outlines the type and amount of additional fees.
 

What type of records does OAC hold?

Please refer to our Directory of Records to find the type of records that OAC holds.
 

What if I don’t receive the information I was expecting?

You have a right to appeal any decision about access to records made by an institution covered under FIPPA. To do this, you can file an appeal with the Information and Privacy Commissioner of Ontario (IPC) Office by downloading and completing an Appeal Form and submitting the form to the IPC Registrar (within 30 calendar days of the notice decision).